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Health Quality

Quality as having the following properties or domains:

  • Effectiveness
Relates to providing care processes and achieving outcomes as supported by scientific evidence.

  • Efficiency 
Relates to maximizing the quality of a comparable unit of health care delivered or unit of health benefit achieved for a given unit of health care resources used.

  • Equity 
Relates to providing health care of equal quality to those who may differ in personal characteristics other than their clinical condition or preferences for care.

  • Patient Centeredness 
Relates to meeting patients' needs and preferences and providing education and support.

  • Safety 
Relates to actual or potential bodily harm.

  • Timeliness 
Relates to obtaining needed care while minimizing delays.

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